Refund policy

Last updated: November 6, 2026

Shopping at solmimnvo.shop includes a 30-day free return offer. You may return a purchase because you changed your mind, as well as seek assistance for a product or delivery problem.

Your return window

To start a return, contact aguillahid1@outlook.com within 30 calendar days after your order is delivered. Provide your order number, checkout email address, and the items you want to return. A reason is optional for change-of-mind returns.

We will supply return instructions and a prepaid label or another shipping arrangement at our expense. Under our voluntary return offer, please dispatch the goods within 14 days after receiving those instructions and keep proof of shipment.

Please obtain the correct return destination before sending a parcel. Our correspondence address is not automatically a returns facility. Statutory cancellation rights do not depend on receiving our approval.

Condition and packaging

Return the goods with their supplied accessories and suitable protective packaging. Please include original packaging where reasonably available.

You may unpack and reasonably inspect your purchase. Missing packaging alone does not remove statutory rights. Damage from misuse may affect eligibility under our voluntary return offer, subject to applicable law.

What a return costs

We pay return shipping. There are no restocking or return handling fees.

For an entire order return, we refund the amount paid for the goods and standard outbound delivery. For a partial return, we refund the returned goods and any delivery charges refundable by law.

A partial return will not trigger a retrospective delivery fee because the retained merchandise falls below the free-shipping threshold.

Damaged, faulty, or incorrect goods

Email us if an item arrives damaged, defective, incomplete, or different from your order. Describe the issue and provide photographs if reasonably available.

We will arrange the appropriate repair, replacement, or refund and cover necessary shipping costs. The voluntary 30-day period does not limit longer statutory remedies.

Refund processing

We assess returns and issue applicable refunds promptly after receiving the goods or return evidence, as required by law. Refunds are sent to the original payment method.

After issuance, refunds are generally expected to reach your account within 3–7 business days. Your bank or payment provider controls posting times, and mandatory deadlines take priority. Contact us if the refund has not appeared after seven business days.

Cancellations and exchanges

For cancellation before dispatch, email us immediately. If the order has shipped, available return and statutory cancellation rights remain applicable.

Exchanges depend on stock. Where suitable, we can help arrange a return followed by a separate purchase.

UK cancellation rights

For most online goods purchases, UK customers may notify us of cancellation within 14 days after delivery and return the goods within another 14 days. No reason is required.

We reimburse without undue delay. Unless we offer collection, we may wait for the goods or evidence of return, whichever arrives first, and reimburse within 14 days of that event. If we offer collection, reimbursement is due within 14 days of cancellation.

Standard delivery is refundable; optional premium supplements need not be refunded unless legally required. A lawful deduction may apply for handling beyond necessary inspection. Return shipping remains free. Our 30-day offer supplements these rights. UK returns guidance

Optional cancellation form

Send the following to aguillahid1@outlook.com:

I hereby cancel my contract for the following goods:
Order number:
Goods:
Date ordered / received:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper: